- Delivery & Refund -
We provide free delivery (3-5 working days) within the UK.
Please note that our warehouse closes on major holidays.
Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.
We do not offer international shipping yet, but if you are interested please contact
Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can return it to Cadden & Lee for a full refund within 30 days of the purchase date.
You will be responsible for paying for your own shipping costs for returning items if you have changed your mind. Shipping costs are non-refundable. If you would like to refund due to the product fault, we will provide you a free refund. Please e-mail firstname.lastname@example.org with "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return. Please note that single-use products are only eligible for return if new and unused; this means that sheet masks are not eligible for return once opened.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the product wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Only the items specified in the original return request and confirmed by Cadden & Lee will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
Any discounts applied to the order will be automatically factored into the amount refunded.
To return your product, you should mail your product to: 86-90 Paul Street, London, EC2A 4NE